{"id":265,"date":"2022-05-02T17:16:59","date_gmt":"2022-05-02T08:16:59","guid":{"rendered":"https:\/\/www.saaske.com\/blog\/?p=265"},"modified":"2025-10-23T13:25:59","modified_gmt":"2025-10-23T04:25:59","slug":"customer-relationship","status":"publish","type":"post","link":"https:\/\/www.saaske.com\/blog\/ma-sfa-crm\/customer-relationship\/","title":{"rendered":"CRM\u3068\u306f\uff1f\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u306f\u4f55\uff1f\u57fa\u672c\u3068\u6a5f\u80fd\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u30103\u5206\u3067\u308f\u304b\u308b\u3011"},"content":{"rendered":"\n

\u4f1a\u793e\u306b\u3068\u3063\u3066\u9867\u5ba2\u60c5\u5831\u306f\u5927\u5207\u306a\u8cc7\u7523\u3002\u305d\u306e\u305f\u3081\u3001\u65e5\u672c\u3067\u3082\u6570\u591a\u304f\u306e\u4f01\u696d\u306bCRM\u304c\u666e\u53ca\u3057\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u304b\u30a4\u30e1\u30fc\u30b8\u304c\u3064\u304b\u305a\u3001\u4e8c\u306e\u8db3\u3092\u8e0f\u3093\u3067\u3044\u308b\u65b9\u3082\u3044\u3089\u3063\u3057\u3083\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u3053\u3067\u4eca\u56de\u306f\u3001CRM\u306e\u57fa\u790e\u77e5\u8b58\u304b\u3089\u3001\u305d\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3001\u5931\u6557\u3057\u306a\u3044\u5c0e\u5165\u306e\u30b3\u30c4\u3092\u4e2d\u5fc3\u306b\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

CRM\u3068\u306f\uff1f<\/h2>\n\n\n\n

CRM\u3068\u306f<\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

\u300cCustomer Relationship Management\u300d\u306e\u7565\u3067\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u3068\u8a33\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

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CRM\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b\u80cc\u666f<\/h4>\n\n\n\n

CRM\u81ea\u4f53\u306f\u30011990\u5e74\u4ee3\u524d\u534a\u304b\u3089\u4f7f\u308f\u308c\u3066\u3044\u307e\u3059\u3002
\u30d0\u30d6\u30eb\u7d4c\u6e08\u304c\u5d29\u58ca\u3057\u3001\u9867\u5ba2\u60c5\u5831\u306e\u6d3b\u7528\u304c\u6025\u901f\u306b\u6c42\u3081\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002
\u305d\u306e\u5f8c\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u306e\u53d6\u308a\u8fbc\u307f\u3084SFA\u3068\u306e\u7d71\u5408\u304c\u9032\u307f\u3001\u4eca\u306e\u5f62\u614b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u305d\u3057\u3066\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u306e\u6d41\u884c\u306b\u3088\u308a\u3001\u76f4\u63a5\u306e\u55b6\u696d\u6d3b\u52d5\u304c\u96e3\u3057\u304f\u306a\u3063\u305f\u3053\u3068\u3001
\u305d\u308c\u306b\u4f34\u3044\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u52d5\u304d\u304c\u898b\u3048\u306a\u304f\u306a\u3063\u305f\u305f\u3081\u3001\u4eca\u307e\u3067\u4ee5\u4e0a\u306b\u6b63\u78ba\u306a\u9867\u5ba2\u7ba1\u7406\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

MA\u3084SFA\u3068\u306e\u3061\u304c\u3044<\/h3>\n\n\n\n

CRM\u3068\u4f3c\u305f\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u300cMA\u300d\u300cSFA\u300d\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u3069\u306e\u3088\u3046\u306a\u9055\u3044\u304c\u3042\u308b\u306e\u304b\uff1f\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

MA\u3068\u306f<\/h4>\n\n\n\n

MA\u3068\u306f\u300cMarketing Automation\u300d\u306e\u7565\u3067\u3001\u5b9a\u578b\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u696d\u52d9\u3084\u8907\u96d1\u306a\u51e6\u7406\u3092\u81ea\u52d5\u5316\u3059\u308bIT\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u898b\u8fbc\u307f\u9867\u5ba2\uff08\u30ea\u30fc\u30c9\uff09\u306e\u7372\u5f97\uff5e\u5546\u8ac7\u5316\u306b\u304b\u304b\u308b\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u306e\u52b9\u7387\u5316\u3092\u56f3\u308b\u30d1\u30c3\u30b1\u30fc\u30b8\u3068\u3057\u3066\u958b\u767a\u3055\u308c\u307e\u3057\u305f\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u3059\u308b\u305f\u3081\u306e\u6a5f\u80fd\u3092\u8c4a\u5bcc\u306b\u642d\u8f09\u3057\u3066\u304a\u308a\u3001\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u306b\u3082\u6d3b\u7528\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n\n\n\nhttps:\/\/www.saaske.com\/blog\/?p=223\n\n\n\n

SFA\u3068\u306f<\/h4>\n\n\n\n

SFA\u3068\u306f\u300cSales Force Automation\u300d\u306e\u7565\u3002\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u3068\u547c\u3070\u308c\u3001\u6d3b\u52d5\u306e\u5c65\u6b74\u3084\u5546\u8ac7\u5185\u5bb9\u3001\u898b\u7a4d\u3082\u308a\u3001\u53d7\u6ce8\u306a\u3069\u306e\u60c5\u5831\u3092\u7ba1\u7406\u3067\u304d\u308b\u6a5f\u80fd\u3092\u6301\u3061\u307e\u3059\u3002\u307e\u305f\u3001\u96c6\u8a08\u30fb\u5206\u6790\u6a5f\u80fd\u3092\u6301\u3064\u3082\u306e\u3082\u591a\u304f\u3001\u55b6\u696d\u6210\u679c\u306e\u63a8\u79fb\u3092\u898b\u3048\u308b\u5316\u3057\u3001\u58f2\u4e0a\u4e88\u6e2c\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\nhttps:\/\/www.saaske.com\/blog\/?p=265\n\n\n\n

CRM\u3067\u3067\u304d\u308b\u3053\u3068<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

CRM\u306f\u300c\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306a\u52d5\u304d\u3092\u3057\u305f\u306e\u304b\u300d\u3092\u7ba1\u7406\u3057\u3001\u305d\u306e\u60c5\u5831\u3092\u3082\u3068\u306b\u300c\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u300d\u304c\u3068\u308c\u308b\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u307e\u3059\u3002\u4e2d\u3067\u3082\u3088\u304f\u4f7f\u308f\u308c\u308b\u306e\u306f\u4ee5\u4e0b6\u3064\u306e\u6a5f\u80fd\u30021\u3064\u305a\u3064\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u9867\u5ba2\u5358\u4f4d\u3067\u306e\u60c5\u5831\u7ba1\u7406<\/h3>\n\n\n\n

BtoC\u30d3\u30b8\u30cd\u30b9\u3067\u3042\u308c\u3070\u300c\u6c0f\u540d\u30fb\u5e74\u9f62\u30fb\u6027\u5225\u300d\u306a\u3069\u3001BtoB\u30d3\u30b8\u30cd\u30b9\u3067\u3042\u308c\u3070\u300c\u4f01\u696d\u540d\u30fb\u62c5\u5f53\u8005\u540d\u30fb\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u300d\u306a\u3069\u306e\u57fa\u672c\u60c5\u5831\u304c\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u540d\u523a\u7ba1\u7406\u306e\u6a5f\u80fd\u304c\u3064\u3044\u3066\u3044\u308b\u3082\u306e\u3082\u591a\u3044\u3067\u3059\u3002<\/p>\n\n\n\n

\u52a0\u3048\u3066\u3001\u3044\u3064\u8cfc\u5165\u3057\u305f\u304b\u30fb\u8cfc\u5165\u91d1\u984d\u306a\u3069\u306e\u300c\u8cfc\u8cb7\u5c65\u6b74\u306e\u60c5\u5831\u300d\u3001\u8cfc\u8cb7\u5b9f\u7e3e\u3092\u5546\u54c1\u3054\u3068\u306b\u7ba1\u7406\u3059\u308b\u300c\u8cfc\u5165\u5546\u54c1\u306e\u60c5\u5831\u7ba1\u7406\u300d\u3082\u53ef\u80fd\u3002\u60c5\u5831\u304c\u5206\u6563\u3057\u3084\u3059\u3044\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u6d3b\u7528\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

\u4f1a\u54e1\u7ba1\u7406<\/h3>\n\n\n\n

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\u30e1\u30fc\u30eb\u914d\u4fe1<\/h3>\n\n\n\n

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\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406<\/h3>\n\n\n\n

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\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u30fb\u96c6\u8a08\u30fb\u5206\u6790<\/h3>\n\n\n\n

\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3001\u9867\u5ba2\u304b\u3089\u96c6\u3081\u305f\u7d50\u679c\u3092\u96c6\u8a08\u30fb\u5206\u6790\u304c\u53ef\u80fd\u3002\u305d\u3057\u3066\u3001\u305d\u306e\u5185\u5bb9\u3092\u62bd\u51fa\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u305f\u308a\u3001\u3088\u308a\u660e\u78ba\u306a\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u96c6\u3081\u305f\u30ea\u30b9\u30c8\u3092\u4f5c\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

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\n \"\u30c4\u30fc\u30eb\u6bd4\u8f03\u8cc7\u65993\u70b9\u30bb\u30c3\u30c8\"\n <\/picture>\n <\/a><\/p>\n\n\n\n

CRM\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n
\n
\"\"<\/figure><\/div>\n\n\n

CRM\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u5f97\u3089\u308c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002CRM\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u6d3b\u7528\u65b9\u6cd5\u304c\u3042\u308b\u305f\u3081\u3001\u4f7f\u3044\u65b9\u6b21\u7b2c\u3067\u591a\u69d8\u306a\u5206\u6790\u3084\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u4eca\u56de\u306f\u3001\u6d3b\u7528\u3059\u308b\u5074\u30fb\u9867\u5ba2\u5074\u306e\u4e21\u9762\u3067\u305d\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u6d3b\u7528\u3059\u308b\u5074\u306e\u30e1\u30ea\u30c3\u30c8<\/h3>\n\n\n\n

\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b<\/h4>\n\n\n\n

\u5f93\u6765\u306f\u5404\u55b6\u696d\u62c5\u5f53\u304c\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3057\u3066\u3044\u305f\u305f\u3081\u3001\u8a73\u3057\u3044\u60c5\u5831\u304c\u793e\u5185\u306b\u5171\u6709\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u6b63\u78ba\u6027\u306b\u6b20\u3051\u308b\u3053\u3068\u3082\u3057\u3070\u3057\u3070\u3002\u305d\u306e\u305f\u3081\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306e\u7570\u52d5\u3084\u9000\u8077\u6642\u306b\u5927\u304d\u306a\u30c8\u30e9\u30d6\u30eb\u306b\u306a\u308b\u3053\u3068\u3082\u3057\u3070\u3057\u3070\u3002\u3057\u304b\u3057\u306a\u304c\u3089\u3001CRM\u3092\u6d3b\u7528\u3059\u308c\u3070\u300c\u3059\u3079\u3066\u306e\u9867\u5ba2\u60c5\u5831\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u4e00\u5143\u7ba1\u7406\u300d\u3067\u304d\u308b\u305f\u3081\u3001\u904e\u53bb\u306e\u5c65\u6b74\u3092\u898b\u306a\u304c\u3089\u3001\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u90e8\u7f72\u9593\u306e\u60c5\u5831\u5171\u6709\u304c\u7c21\u5358\u306b\u306a\u308b<\/h4>\n\n\n\n

\u60c5\u5831\u5171\u6709\u3068\u3044\u3048\u3070\u3001\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u304c\u307b\u3068\u3093\u3069\u3067\u3057\u305f\u3002\u3067\u3059\u304cCRM\u306b\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3060\u3051\u3067\u3001\u9867\u5ba2\u60c5\u5831\u3092\u7c21\u5358\u306b\u95b2\u89a7\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u5171\u6709\u306e\u624b\u9593\u304c\u7701\u3051\u308b\u4e0a\u3001\u4eee\u306b\u62c5\u5f53\u8005\u304c\u4e0d\u5728\u3067\u3042\u3063\u3066\u3082\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3001\u3068\u3066\u3082\u4fbf\u5229\u3068\u8a00\u3048\u307e\u3059\u3002\u304b\u3064\u3001\u55b6\u696d\u90e8\u9580\u306e\u307f\u306a\u3089\u305a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u306b\u3082\u60c5\u5831\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u65b0\u305f\u306a\u6226\u7565\u3084\u65bd\u7b56\u306e\u7acb\u6848\u3082\u9032\u3080\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b<\/h4>\n\n\n\n

CRM\u3067\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u5c5e\u6027\u3084\u8cfc\u8cb7\u5c65\u6b74\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u57fa\u6e96\u3067\u6574\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u306e\u7279\u6027\u306b\u5408\u308f\u305b\u305f\u30d4\u30f3\u30dd\u30a4\u30f3\u30c8\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u53ef\u80fd\u3002\u300c\u9867\u5ba2\u76ee\u7dda\u300d\u306e\u52d5\u304d\u3092\u5b9f\u8df5\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u826f\u3044\u95a2\u4fc2\u3092\u7bc9\u3044\u3066\u300c\u3053\u306e\u4f1a\u793e\u30fb\u3053\u306e\u4eba\u304b\u3089\u8cfc\u5165\u3057\u305f\u3044\u300d\u3068\u601d\u3063\u3066\u3044\u305f\u3060\u3051\u308b\u306f\u305a\u3002\u3072\u3044\u3066\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u9867\u5ba2\u5074\u306e\u30e1\u30ea\u30c3\u30c8<\/h3>\n\n\n\n

\u81ea\u5206\u306e\u6b32\u3057\u3044\u60c5\u5831\u304c\u624b\u306b\u5165\u308a\u3084\u3059\u304f\u306a\u308b<\/h4>\n\n\n\n

\u591a\u304f\u306e\u30b5\u30fc\u30d3\u30b9\u3067\u300c\u30de\u30a4\u30da\u30fc\u30b8\u300d\u304c\u8a2d\u7f6e\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u3053\u3067\u8208\u5473\u30fb\u95a2\u5fc3\u306e\u3042\u308b\u60c5\u5831\u306e\u307f\u3092\u53d7\u3051\u53d6\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u5206\u306e\u307b\u3057\u3044\u60c5\u5831\u306e\u307f\u3092\u52b9\u7387\u7684\u306b\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u62c5\u5f53\u8005\u304b\u3089\u7684\u78ba\u306a\u63d0\u6848\u304c\u53d7\u3051\u3089\u308c\u308b<\/h4>\n\n\n\n

CRM\u3092\u901a\u3058\u3066\u60c5\u5831\u3084\u30cb\u30fc\u30ba\u304c\u55b6\u696d\u62c5\u5f53\u306b\u3082\u4f1d\u308f\u308b\u305f\u3081\u3001\u3088\u308a\u7684\u78ba\u306a\u63d0\u6848\u3092\u53d7\u3051\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002\u304b\u3064\u3001\u55b6\u696d\u62c5\u5f53\u304c\u5909\u66f4\u306b\u306a\u3063\u305f\u3068\u3057\u3066\u3082\u3001CRM\u4e0a\u3067\u30b9\u30e0\u30fc\u30ba\u306b\u60c5\u5831\u304c\u5171\u6709\u3055\u308c\u308b\u305f\u3081\u3001\u5b89\u5fc3\u3057\u3066\u63d0\u6848\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

CRM\u5c0e\u5165\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n
\n
\"\"<\/figure><\/div>\n\n\n

\u4e00\u65b9\u3067\u3001CRM\u306b\u306f\u4ee5\u4e0b3\u3064\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

CRM\u5c0e\u5165\u306b\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b<\/h3>\n\n\n\n

CRM\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u521d\u671f\u8cbb\u7528\u3084\u6708\u984d\u8cbb\u7528\u3001\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3057\u305f\u308a\u3001\u793e\u54e1\u3078\u6559\u80b2\u3057\u305f\u308a\u3059\u308b\u5de5\u6570\u304c\u767a\u751f\u3057\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

CRM\u306e\u904b\u7528\u304c\u793e\u5185\u3067\u5b9a\u7740\u3057\u306a\u3044\u3053\u3068\u304c\u3042\u308b<\/h3>\n\n\n\n

\u305b\u3063\u304b\u304f\u5c0e\u5165\u3057\u305f\u306e\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u305d\u306e\u64cd\u4f5c\u304c\u96e3\u3057\u304b\u3063\u305f\u308a\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3068\u300c\u3088\u304f\u5206\u304b\u3089\u306a\u3044\u304b\u3089\u4f7f\u3044\u305f\u304f\u306a\u3044\u300d\u3068\u3044\u3046\u30b1\u30fc\u30b9\u306b\u9665\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u3059\u3050\u306b\u52b9\u679c\u304c\u5b9f\u73fe\u3067\u304d\u306a\u3044<\/h3>\n\n\n\n

CRM\u306f\u4e00\u5b9a\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u84c4\u7a4d\u3057\u305f\u4e0a\u3067\u3001\u521d\u3081\u3066\u305d\u306e\u5a01\u529b\u3092\u767a\u63ee\u3059\u308b\u3068\u8a00\u3048\u307e\u3059\u3002\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u5341\u5206\u306a\u30c7\u30fc\u30bf\u304c\u96c6\u307e\u308b\u307e\u3067\u306b\u306f\u5165\u529b\u306e\u624b\u9593\u3084\u6642\u9593\u304c\u304b\u304b\u308b\u4e0a\u3001\u5404\u90e8\u9580\u306e\u5354\u529b\u304c\u5fc5\u8981\u3002\u52b9\u679c\u304c\u51fa\u308b\u307e\u3067\u3001\u5e38\u306b\u30d7\u30ed\u30bb\u30b9\u6539\u5584\u3092\u56f3\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

\u5931\u6557\u3057\u306a\u3044CRM\u5c0e\u5165\u30fb\u9078\u3073\u65b9<\/h2>\n\n\n\n

\u3067\u306f\u3001\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u8e0f\u307e\u3048\u305f\u4e0a\u3067\u300c\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u5931\u6557\u3057\u306a\u3044\u305f\u3081\u306e\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u300d\u30925\u3064\u3001\u304a\u4f1d\u3048\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u3066\u3044\u308b\u304b<\/h3>\n\n\n\n

\u73fe\u5728\u3001\u5404\u793e\u304b\u3089\u3055\u307e\u3056\u307e\u306aCRM\u304c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u300c\u81ea\u793e\u304c\u62b1\u3048\u308b\u8ab2\u984c\u306e\u89e3\u6c7a\u306b\u5f79\u7acb\u3064\u3082\u306e\u304b\u300d\u300c\u305d\u306e\u305f\u3081\u306e\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u306e\u304b\u300d\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u6a5f\u80fd\u306f\u591a\u3059\u304e\u3066\u3082\u3001\u5c11\u306a\u3059\u304e\u3066\u3082\u5931\u6557\u306b\u7d42\u308f\u3063\u3066\u3057\u307e\u3046\u3082\u306e\u3002\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u305f\u4e0a\u3067\u3001\u73fe\u5834\u306b\u3068\u3063\u3066\u300c\u4f7f\u3044\u3084\u3059\u3044\u30b7\u30b9\u30c6\u30e0\u304b\u300d\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

\u8cbb\u7528\u306b\u5bfe\u3057\u3066\u52b9\u679c\u304c\u898b\u5408\u3063\u3066\u3044\u308b\u304b<\/h3>\n\n\n\n

CRM\u306b\u306f\u3069\u3046\u3057\u3066\u3082\u8cbb\u7528\u3084\u5de5\u6570\u304c\u767a\u751f\u3059\u308b\u3082\u306e\u3002\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u672c\u5f53\u306b\u52b9\u679c\u304c\u3042\u308b\u306e\u304b\uff1f\u304c\u6c7a\u88c1\u8005\u304c\u5224\u65ad\u3067\u304d\u308b\u3088\u3046\u300c\u8cbb\u7528\u5bfe\u52b9\u679c\u300d\u3092\u4e88\u3081\u660e\u78ba\u306b\u793a\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u30af\u30e9\u30a6\u30c9\u578b\u306eCRM\u304b<\/h3>\n\n\n\n

\u4eca\u306eCRM\u306f\u30af\u30e9\u30a6\u30c9\u578b\u304c\u4e3b\u6d41\u3067\u3059\u3002\u81ea\u793e\u3067\u30b5\u30fc\u30d0\u30fc\u3092\u7528\u610f\u3057\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u3066\u5229\u7528\u3059\u308b\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u306b\u5bfe\u3057\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u306f\u30b5\u30fc\u30d0\u30fc\u306e\u8a2d\u7f6e\u8cbb\u7528\u3084\u4fdd\u5b88\u8cbb\u7528\u3092\u30c4\u30fc\u30eb\u30d9\u30f3\u30c0\u30fc\u304c\u8ca0\u62c5\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u652f\u6255\u3046\u306e\u306f\u521d\u671f\u8cbb\u7528\u3068\u6708\u984d\u8cbb\u7528\u306e\u307f\u306b\u306a\u308b\u305f\u3081\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u306b\u512a\u308c\u3066\u3044\u308b\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

\u307e\u305f\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u306f\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3084\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u306e\u624b\u9593\u3082\u306a\u304f\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u4e0d\u5177\u5408\u304c\u3042\u3063\u305f\u969b\u306e\u4fee\u6b63\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u6539\u826f\u306f\u5168\u3066\u30d9\u30f3\u30c0\u30fc\u5074\u304c\u5b9f\u65bd\u3002\u3086\u3048\u306b\u30e6\u30fc\u30b6\u30fc\u306f\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u3059\u308b\u3060\u3051\u3067\u5e38\u306b\u6700\u65b0\u306e\u72b6\u614b\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u5c0e\u5165\u3057\u3066\u304b\u3089\u3059\u3050\u306b\u5229\u7528\u304c\u958b\u59cb\u3067\u304d\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u3055\u3048\u3042\u308c\u3070\u3001\u30d1\u30bd\u30b3\u30f3\u3001\u30b9\u30de\u30db\u3001\u30bf\u30d6\u30ec\u30c3\u30c8\u2025\u5a92\u4f53\u554f\u308f\u305a\u6d3b\u7528\u3067\u304d\u308b\u306e\u3082\u5229\u70b9\u3067\u3059\u3002<\/p>\n\n\n\n

\u4ed6\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u304c\u53ef\u80fd\u304b<\/h3>\n\n\n\n

CRM\u306f\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u60c5\u5831\u3092\u96c6\u3081\u3066\u5206\u6790\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u305d\u308c\u306b\u306f1\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u306a\u3053\u3068\u3082\u591a\u304f\u3001\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u300c\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3067\u304d\u308b\u306e\u304b\uff1f\u300d\u3092\u3001\u6bd4\u8f03\u30fb\u691c\u8a0e\u6761\u4ef6\u306e1\u3064\u3068\u5165\u308c\u3066\u304a\u304f\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306f\u6574\u3063\u3066\u3044\u308b\u304b<\/h3>\n\n\n\n

\u3069\u3093\u306a\u306b\u826f\u3044\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u305f\u3068\u3057\u3066\u3082\u3001\u793e\u5185\u306b\u5b9a\u7740\u3059\u308b\u306b\u306f\u4e2d\u9577\u671f\u7684\u306b\u5de5\u6570\u304c\u767a\u751f\u3059\u308b\u3082\u306e\u3002\u30c4\u30fc\u30eb\u9078\u5b9a\u306e\u969b\u306b\u306f\u3001\u5c0e\u5165\u6642\u306b\u4e01\u5be7\u306a\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u304c\u3042\u308b\u3053\u3068\u3084\u3001\u5c0e\u5165\u5f8c\u306b\u3082\u74b0\u5883\u9762\u306e\u30b5\u30dd\u30fc\u30c8\u3084\u30c4\u30fc\u30eb\u6d3b\u7528\u65b9\u6cd5\u30fb\u30ce\u30a6\u30cf\u30a6\u306e\u63d0\u6848\u306a\u3069\u3001\u5b9a\u7740\u3059\u308b\u307e\u3067\u306e\u30d5\u30a9\u30ed\u30fc\u304c\u3057\u3063\u304b\u308a\u3057\u3066\u3044\u308b\u3082\u306e\u3092\u9078\u3076\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n

CRM\u306e\u6d3b\u7528\u4e8b\u4f8b<\/h2>\n\n\n\n

CRM\u306b\u3064\u3044\u3066\u7406\u89e3\u304c\u6df1\u307e\u3063\u305f\u3068\u3053\u308d\u3067\u3001\u5f53\u793e\u306eCRM\u300c\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u30b5\u30b9\u30b1\u300d\u3092\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u4f01\u696d\u69d8\u306e\u4e8b\u4f8b\u30922\u3064\u3054\u7d39\u4ecb\u3044\u305f\u3057\u307e\u3059\u3002\u305c\u3072\u3054\u53c2\u8003\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

\u682a\u5f0f\u4f1a\u793e\u65e5\u672c\u6559\u80b2\u30af\u30ea\u30a8\u30a4\u30c8\u300c\u5168\u793e\u306e\u9867\u5ba2\u7ba1\u7406\u3092\u30b5\u30b9\u30b1\u3067\u3002\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u55b6\u696d\u6d3b\u52d5\u3001\u300e\u55b6\u696d\u529b\u30fb\u60c5\u5831\u529b\u306e\u5f37\u5316\u300f\u304c\u53f6\u3044\u307e\u3057\u305f\u300d<\/h3>\n\n\n\n

\u682a\u5f0f\u4f1a\u793e\u65e5\u672c\u6559\u80b2\u30af\u30ea\u30a8\u30a4\u30c8\u3067\u306f\u3001\u652f\u793e\u3054\u3068\u306b\u60c5\u5831\u7ba1\u7406\u306e\u65b9\u6cd5\u3084\u30c4\u30fc\u30eb\u304c\u7570\u306a\u308a\u3001\u52b9\u7387\u7684\u306a\u55b6\u696d\u6d3b\u52d5\u304c\u3067\u304d\u305a\u306b\u3044\u307e\u3057\u305f\u3002\u305d\u306e\u72b6\u6cc1\u3092\u6253\u7834\u3059\u3079\u304f\u3001\u5168\u793e\u3067\u4f7f\u7528\u30c4\u30fc\u30eb\u3092\u300c\u30b5\u30b9\u30b1\u300d\u306b\u7d71\u4e00\u3002\u672c\u90e8\u30fb\u5404\u652f\u793e\u3067\u60c5\u5831\u5171\u6709\u30fb\u7ba1\u7406\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u4e0a\u3001\u512a\u826f\u9867\u5ba2\u3084\u305d\u306e\u9032\u6357\u3082\u660e\u78ba\u306b\u3002\u5168\u793e\u3067\u306e\u55b6\u696d\u529b\u30fb\u60c5\u5831\u529b\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n
\n
\u300c\u682a\u5f0f\u4f1a\u793e\u65e5\u672c\u6559\u80b2\u30af\u30ea\u30a8\u30a4\u30c8\u300d\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>\n<\/div>\n\n\n\n

<\/p>\n\n\n\n

\u4e00\u822c\u793e\u56e3\u6cd5\u4eba\u65e5\u672c\u30a8\u30b9\u30c6\u30c6\u30a3\u30c3\u30af\u8a55\u8b70\u4f1a\u300c\u60a9\u3093\u3067\u3044\u305f\u9867\u5ba2\u7ba1\u7406\u3002\u3067\u3082\u30b5\u30b9\u30b1\u306f\u30b7\u30f3\u30d7\u30eb\u3067\u4f7f\u3044\u3084\u3059\u304f\u30011\u65e5\u4ee5\u4e0a\u304b\u304b\u3063\u3066\u3044\u305f\u4f5c\u696d\u3082\u6570\u5206\u3067\u300d<\/h3>\n\n\n
\n
\"\"<\/figure><\/div>\n\n\n

\u4e00\u822c\u793e\u56e3\u6cd5\u4eba\u65e5\u672c\u30a8\u30b9\u30c6\u30c6\u30a3\u30c3\u30af\u8a55\u8b70\u4f1a\u3067\u306f\u3001\u6709\u6599\u4f1a\u54e1\u306e\u60c5\u5831\u304c\u30d0\u30e9\u30d0\u30e9\u3067\u300c\u4f55\u304c\u3069\u3053\u306b\u3042\u308b\u306e\u304b\uff1f\u300d\u5206\u304b\u3089\u306a\u3044\u72b6\u6cc1\u304c\u7d9a\u3044\u3066\u3044\u307e\u3057\u305f\u3002\u5e74\u4f1a\u8cbb\u306e\u5f15\u304d\u843d\u3068\u3057\u72b6\u6cc1\u3092\u8abf\u3079\u308b\u306e\u306b1\u65e5\u304b\u304b\u308a\u3001\u30bb\u30df\u30ca\u30fc\u30d5\u30a9\u30ed\u30fc\u3082\u304a\u3056\u306a\u308a\u306b\u3002\u3057\u304b\u3057\u300c\u30b5\u30b9\u30b1\u300d\u3092\u5c0e\u5165\u3057\u305f\u3068\u3053\u308d\u3001\u6709\u6599\u4f1a\u54e1\u306e\u7ba1\u7406\u304c\u30b7\u30f3\u30d7\u30eb\u306b\u306a\u308a\u3001\u5e74\u4f1a\u8cbb\u306e\u5f15\u304d\u843d\u3068\u3057\u72b6\u6cc1\u3082\u6570\u5206\u3067\u5206\u304b\u308b\u3088\u3046\u306b\u3002\u304b\u3064\u30bb\u30df\u30ca\u30fc\u30d5\u30a9\u30ed\u30fc\u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\u3084\u30af\u30ea\u30c3\u30af\u7387\u3082\u628a\u63e1\u3067\u304d\u3001\u5927\u304d\u306a\u696d\u52d9\u52b9\u7387\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\n
\u300c\u4e00\u822c\u793e\u56e3\u6cd5\u4eba\u65e5\u672c\u30a8\u30b9\u30c6\u30c6\u30a3\u30c3\u30af\u8a55\u8b70\u4f1a\u300d\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>\n<\/div>\n\n\n\n

<\/p>\n\n\n\n

CRM\u306a\u3089\u300c\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u30b5\u30b9\u30b1\u300d<\/h2>\n\n\n\n

<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

\u672c\u8a18\u4e8b\u3067\u306fCRM\u306b\u3064\u3044\u3066\u304a\u8a71\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3044\u304b\u304c\u3067\u3057\u305f\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n

\u5f53\u793e\u3067\u306f\u4eca\u56de\u3054\u7d39\u4ecb\u3057\u305fCRM\u306e\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u308b\u300c\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u30b5\u30b9\u30b1\u300d\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u56fd\u7523\u304b\u3064\u521d\u5fc3\u8005\u30e6\u30fc\u30b6\u30fc\u5411\u3051\u306eCRM\u3067\u3001\u5c0e\u5165\u5b9f\u7e3e\u306f1,000\u793e\u306b\u4e0a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

CTI\uff08\u203b\u96fb\u8a71\u304c\u30d1\u30bd\u30b3\u30f3\u3068\u9023\u643a\u3055\u308c\u305f\u6a5f\u80fd\uff09\u3082\u3064\u3044\u3066\u304a\u308a\u3001\u30d1\u30bd\u30b3\u30f3\u304b\u3089\u53d7\u767a\u4fe1\u3082\u53ef\u80fd\u3002\u304b\u3064\u3001\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3082\u597d\u8a55\u3067\u3059\u3002\u307e\u305fCRM\u306e\u307f\u306a\u3089\u305a\u3001MA\u3084\u30aa\u30d7\u30b7\u30e7\u30f3\u3067SFA\u306e\u6a5f\u80fd\u3082\u3042\u308b\u305f\u3081\u3001\u30ea\u30fc\u30c9\u7372\u5f97\u30fb\u80b2\u6210\uff5e\u5546\u8ac7\u30fb\u53d7\u6ce8\uff5e\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u4e00\u9023\u304c\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u7ba1\u7406\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3082\u5927\u304d\u306a\u30dd\u30a4\u30f3\u30c8\u3002<\/p>\n\n\n\n

\u300c\u7372\u5f97\u3057\u305f\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u60c5\u5831\u3092\u300e\u8cc7\u7523\u300f\u306b\u3057\u305f\u3044\u300d
\u300c\u55b6\u696d\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3057\u305f\u3044\u300d<\/p>\n\n\n\n

\u3053\u306e\u3088\u3046\u306a\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u4f01\u696d\u69d8\u306b\u7279\u306b\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n\n\n\n

\u88fd\u54c1\u306b\u3064\u3044\u3066\u3001\u8a73\u7d30\u306e\u8aac\u660e\u3084\u7121\u6599\u306e\u304a\u8a66\u3057\u3001\u8cc7\u6599\u8acb\u6c42\u3082\u53ef\u80fd\u3067\u3059\u3002
\u5c11\u3057\u3067\u3082\u8208\u5473\u3092\u6301\u305f\u308c\u307e\u3057\u305f\u3089\u3001\u662f\u975e\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u307e\u305b\u3002<\/p>\n\n\n\n

\n
\u300c\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u30b5\u30b9\u30b1\u300d\u30b5\u30fc\u30d3\u30b9\u30b5\u30a4\u30c8<\/a><\/div>\n<\/div>\n\n\n\n

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